FAQ
Frequently Asked Questions
Awesome that you have an idea. We love working with people to give their ideas life. Contact us, and let’s discuss how we can help you.
Here is how the process works:
a) You get in touch with us and tell us what you want. If you have pictures of examples or designs you like, we’ll ask you to send it to us.
b) Once we receive your examples or images, we will create a first concept design and send it to you for your input.
c) At this point you will tell us if there is something you want changed or whether you are happy with the design and we can go ahead and put it into production.
NOTE: THIS IS IMPORTANT and we will remind you of this again, Please check ALL spelling BEFORE you okay it.
Sometimes we pick up on incorrect spelling or grammar – and if we do, we will get in touch with you and verify whether you want it corrected or not. BUT (and especially if it is not our native language) we might not know the spelling or grammar is incorrect. In all cases it is always your responsibility to double check spelling and grammar on the final design before we take it into production.
We take customised designs into productions ONLY AFTER you have approved it. If you approve the final design and there is a spelling or grammar error in it, we will re-do it (where possible) but you will have to pay full price for it again.
d) Once you have approved the final design, we will start to produce it
We cannot give you a fixed price for this. It all depends on the complexity and time it will take for us to design and make it. But rest assure, we will not charge you anything before we have not sent you a quote and you accepted it.
We always try to start your order within 24 hours – where possible. And depending on the complexity and size of your order it can take anything from a couple of hours to weeks or months. Therefor, if you’re a business and you want to order a large quantity of something (e.g. for Christmas for your clients or employees), get in touch in time, so we can discuss and plan your order.
Because our products are made on demand, we generally don’t accept refunds.
But it is important to us that you are happy. So, if for some reason, you are unhappy with your order, please get in touch and we will work out a solution for you.
There are several ways in which you can get in touch:
- Call us through the call button on our website
- Sent us a chat through the chat button on the website
- Email us at: [email protected]
- Find us on Social media and send us a DM.
Once your order is complete, we will buy a shipping label and let you know. Once your order is on it’s way, we will send you a track and trace code.